Complaints & Suggestions

Client satisfaction is our goal and the reason for a continuous improvement of the quality of services we provide. Your suggestions, complaints and compliments are a valuable contribution to achieving an even more successful cooperation, and we thank you for that.

  • Fill out a complaint form and place it in the drop boxes at any of our branches
  • Regular post: Regular Mail: Customer Complaints officer Headquarters – P.O. Box 94112, Postal Code: 11194, Amman – Jordan
  • Email: complaints@kamalexchange.com
  • Call us on +96265600060 EXT 450

We will respond to your complaint within Ten days from the receipt of the complaint.

If you are not satisfied with the company's response to the complaint, you can contact the Central Bank or the Judiciary. You can contact the Central Bank of Jordan through the following: 

The Central Bank of Jordan website www.cbj.gov.jo , or call (064630301), or send an e-mail to fcp@cbj.gov.jo , or visiting Central Bank of Jordan or any of its branches in Irbid and Aqaba.

 

To view the Central Bank of Jordan instructions to protect the financial consumer for payment companies and electronic money transfers, please click on the following link

 

To view the instructions of the Central Bank of Jordan to protect the financial consumer for exchange companies, please click on the following link

 

To view the Central Bank of Jordan’s instructions for internal procedures to deal with complaints from clients of financial and banking service providers, please click on the following link


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